HOW TO FILE YOUR ALSIDE WARRANTY CLAIM

Submit Your Warranty Claim Online

Alside recommends that all warranty claims be submitted directly by the homeowner. Please follow the steps below to submit your claim.

Step 1: Submit Your Warranty Claim

  1. Visit https://www.alside.com/

  2. Click Support at the top of the page.

  3. Select Warranties.

  4. Click Online Warranty Claims.

  5. Create a free account or sign in to your existing account.

  6. Upload the following documents:

    • Clear photos of the issue (including the product's serial number)

    • A copy of your utility bill (proof of home ownership)

    • A copy of your CVS Windows & Siding Contract or Warranty Certificate

  7. In the Notes section, enter the following message:

    "Please ship all replacement materials to the Alside Pittsburgh facility."

  8. Submit your warranty claim.

Step 2: Notify CVS Windows & Siding

Once your claim has been submitted and you receive your claim number, please email us at:

parts@cvswindows.com

Subject:Claim Number | Your Name

Example:
123456789 | John Smith

Track Your Claim

You may check the status of your claim through the Alside Claims Portal or contact Alside directly at +1 (800) 489-1144 for updates.

Next Steps After Your Claim Is Approved

Once your warranty claim has been approved:

  1. Alside will ship the replacement materials to their Pittsburgh warehouse.

  2. When you receive confirmation that your materials have arrived, please call CVS Windows & Siding at +1 (800) 860-8622

  3. If Alside Pittsburgh contacts you regarding your shipment, please let them know that you are a CVS Windows & Siding customer.

  4. Our team will then coordinate the pickup of your materials and schedule your delivery and installation.

Having Trouble Filing Your Warranty Claim?

If you're unable to submit your warranty claim through Alside, we're happy to assist you.

Please note: Alside recommends that homeowners submit warranty claims directly, as this provides the fastest service and allows you to track your claim throughout the process. If you'd prefer CVS Windows & Siding to file the claim on your behalf, we're happy to assist. To ensure fair and consistent service for all customers, claim assistance is provided in the order requests are received. We appreciate your patience and understanding.

Here's how it works:

  1. Submit your information and required attachments using our online form. [Click Here]

  2. Our Service Department will review your submission and file the warranty claim with Alside on your behalf.

  3. Once your claim has been submitted, CVS Windows & Siding will provide you with your Alside Claim Number. For future status updates, you may contact Alside directly at +1 (800) 489-1144.

  4. After Alside notifies you that your replacement materials have arrived, please contact CVS Windows & Siding at +1 (800) 860-8622 so we can coordinate material pickup and schedule your installation.

We're here to help make the warranty process as smooth and hassle-free as possible.

NEED YOUR WINDOW STICKER INFORMATION?

Please click on the link for the instructions on how you can check your window sticker information: WATCH HERE

This video will walk you through the steps to easily locate and review the necessary details.